Shipping policy

Last updated: 30/01/2026

Pandemic Clothing is committed to delivering your order in a timely, reliable, and transparent manner. Please review our shipping policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been successfully received.

Once your order has been processed, you will receive a confirmation email with your tracking details when your order has been dispatched.

During peak seasons, promotional periods, or product launches, processing times may be slightly longer.

2. Shipping Locations

Pandemic Clothing currently ships to:

  • South Africa

3. Shipping Rates

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Package weight and size

  • Selected courier service

We may offer free shipping promotions from time to time, which will be clearly communicated on the website.

4. Estimated Delivery Times

Estimated delivery times are as follows:

Location Estimated Delivery Time
South Africa (major cities) 2–5 business days
South Africa (outlying areas) 3–7 business days

Delivery times are estimates and may be affected by customs clearance, courier delays, or unforeseen circumstances.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress through the courier’s tracking system.

If you do not receive your tracking information within 5 business days of placing your order, please contact us.

6. Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

  • Pandemic Clothing is not responsible for delays caused by customs processing.

7. Delivery Issues

If your package is delayed, lost, or marked as delivered but not received:

  • Please contact us within 7 days of the expected delivery date.

  • We will work with the courier to investigate and resolve the issue.

Pandemic Clothing is not responsible for incorrect delivery details provided by the customer.

8. Incorrect Address or Failed Delivery

If an order is returned due to an incorrect or incomplete address:

  • The customer will be responsible for reshipping fees.

  • Refunds will only be issued once the item is returned to us.

9. Contact Information

For any shipping-related questions, please contact us at:

Instagram: pandemic_clothing.23
Brand: Pandemic Clothing